Your privacy matters to us.

Our promise

This Privacy Policy explains how Cinna Rolls collects, uses, stores, and shares personal information when you visit cinnarolls.shop, create an account, place an order, or contact our team. We do not sell your personal information.

Information we collect

• Account details: your name, mobile number, optional email address, and a securely hashed version of your password.
• Order and delivery details: recipient name, phone number, delivery address, city, order items, notes, payment method, and order history.
• Saved preferences: saved addresses, wishlist items, default address, and whether you choose to receive offers.
• Support and communication: messages you send through phone, email, or WhatsApp and the information needed to answer your request.
• Technical information: session identifiers, security logs, IP address, browser information, and basic request data used to keep the store reliable and secure.

How we use your information

We use your information to:

• prepare, confirm, deliver, and support your order;
• process payment and confirm payment status;
• create and manage your account, saved addresses, orders, and wishlist;
• send service messages about orders, delivery, cancellations, or refunds;
• send offers only when you choose to receive them;
• prevent fraud, protect the store, troubleshoot problems, and comply with applicable law.

Cookies and sessions

Our store uses essential session technology to remember your cart, keep you signed in, protect forms, and maintain site security. When enabled by the store owner, advertising and analytics tools from Meta, TikTok, Snapchat, or Google may use additional cookies or similar technology to measure visits, product views, cart activity, checkout, purchases, and advertising audiences. We do not sell your personal information.

When we share information

We share only what is reasonably needed with service providers that help us operate, including:

• delivery staff or delivery partners who need recipient and address details;
• Kashier when you choose secure online payment;
• email and WhatsApp service providers used for order and support messages;
• hosting, database, security, and technical support providers;
• enabled advertising and analytics providers used to measure visits and conversions;
• public authorities when disclosure is required by applicable law or needed to protect customers and the business.

When online payment is selected, card or wallet details are entered with the payment provider. Cinna Rolls does not store your full card number or security code.

How long we keep information

We keep order and transaction records for as long as needed to operate the store, resolve disputes, maintain accounting records, and meet legal obligations. Account information is kept while your account is active or until a valid deletion request is completed, subject to records we are legally or operationally required to retain.

Your choices and rights

You may ask to access, correct, or delete personal information associated with you, or withdraw your marketing choice. Some order and financial records may need to be retained where required by law. To protect your account, we may ask you to verify your identity before completing a request.

Security, links, and updates

We use reasonable technical and organizational safeguards, including encrypted connections, access controls, secure password hashing, and protected sessions. No online system can be guaranteed completely secure. Links to payment, WhatsApp, and social platforms are governed by those services’ own privacy practices.

We may update this policy when the store, our providers, or legal requirements change. The latest version will always appear on this page with its updated date.